Please read these terms and conditions carefully before using this Site and / or any service provided by the Game Operator. They explain what you need to know when use the products and services we offer, including who we are, how you or we may alter or terminate the contract, who to contact if there is a problem and other important information. By using the Site and / or any service, you agree to be subject to these terms and conditions. If you do not wish to be subject, you may not access or use the Site or any of the services we provide.
Please read these terms and conditions of use carefully before using this Site and / or any service provided by the Game Operator. They explain what you need to know when use the products and services we offer, including who we are, how you or we may alter or terminate the contract, who to contact if there is a problem and other important information. By using the Site and / or any service, you agree to be subject to these terms and conditions. If you do not wish to be subject, you may not access or use the Site or any of the services we provide.
1. GENERAL
1.1 In these TCs, the "Operator", "We", "Our" - refers to Cherry Spins Casino.
1.2 Cherryspins provides online gambling services, on the website www.cherryspins.com.
1.3 The Terms & Conditions are concluded and executed in English. Operator reserves the right to translate the Terms & Conditions into any other language. Any translation into another language will be made exclusively for the comfort of Players who play in territories where online gambling is legal and use languages other than English.
1.4 The versions of the Terms & Conditions in other languages in no way imply or allow us to offer Operator services in countries where gambling is illegal.
1.4.1 If the content of the Terms & Conditions varies in any other language of the English version, the English version takes precedence. This also applies to the rules of the games, any text on the website as well as any information that has to do with bonus programs or bonus schemes.
1.5 The legal relationship between Operator and You is governed by the law of Curacao. All disputes that result from any bet or game will be resolved exclusively by the court with jurisdiction and local jurisdiction in Curacao.
1.5.1 It is Your responsibility to comply with Your local / state / national laws and / or with the laws in Your jurisdiction of residence. Operator Services should not be treated as an offer, advertising or invitation from Operator to use or obtain bets or other services in jurisdictions where such activities are illegal. If it is forbidden to place bets in Your jurisdiction, then You are not allowed to bet.
1.6 By placing bets You accept the validity and relevance of, and agree to be legally bound by, Our Terms & Conditions, Privacy Policies and all relevant product rules and applicable conditions.
1.7 By placing bets You confirm that you have reached the age of 19 or, if more, the legal age defined by the gambling / gambling laws that apply to You. We reserve the right to verify Your age by requesting proof of your age.
1.8 By placing a bet You confirm that you are not aware of the outcome of the event.
1.9 By placing a bet You confirm that you are betting as a form of entertainment, that you are using the Services voluntarily and that you are aware of the fact that you may lose money.
1.10 The Operator does not provide advice on tax or legal matters. The Operator, therefore, cannot be held liable and will be exempt from any responsibility by the Players for any loss, damage, loss of profits, fees, costs and any other inconvenience that the Players may suffer due to the use of the services and products offered by Operator.
1.11 All bets placed through the website or through an affiliate agent are operated, accepted, placed and processed exclusively in Curaçao.
1.12 Operator pays game taxes and other taxes in Curacao.
1.13.1 If necessary, it is your responsibility to declare and pay all taxes, duties or encumbrances applicable to your deposits, winnings, bonuses, winnings and, in general, any amount included at any time in your Player Account and will not withhold Cherryspins responsible for any tax at all.
1.14 Operator reserves the right to modify the Terms & Conditions. The link at the bottom of the website always directs you to the latest version of the Terms & Conditions. It is Your responsibility to keep abreast of valid conditions. In case of major changes, defined by Us, you will be asked to reconfirm the Terms & Conditions. Each clause in these Terms & Conditions is autonomous and is separable from the other clauses. If any of the clauses becomes void, invalid or unenforceable for any reason, the remaining clauses will remain in full force and effect.
1.15 These TCs include and incorporate a series of additional terms, as follows:
1.15.1 The rules for casino games are found in each individual game;
1.15.2 The Privacy Policy;
1.15.3 Bonus Terms (Part C of these TCs) Omitted intentionally
1.16 Any additional terms and conditions of use for the end user to which we will ask you to confirm your agreement as part of your use of the Site from time to time;
2. OPENING PLAYER ACCOUNT
2.1 To use the services provided by the Game Operator, the Player must open an account (a "Player Account"). Players must register personally. The game operator reserves the right to refuse any request for a player account. Subject to sections 2, 4, 6, 7 and 15, a player's registration may be rejected, or an account may be closed at the discretion of the licensee, but the contractual obligations already established will be fulfilled by the licensee.
2.2 Playing on the Site is restricted to persons of legal age as determined in the jurisdiction in which the Player resides, who has registered as a Player and who has a Player Account with the Game Operator. It is prohibited to bet while you are a minor. In any case, you should not use the Site to play if you are under 19. Any funds deposited by such person will be returned to the person after the Game Operator has closed the Player Account and any winnings are lost.
2.3 You may not use the Site if you are a resident or located in any of the prohibited jurisdictions established in Section 15.
2.4 Understand and acknowledge that the online community games and services provided on the Site are for entertainment purposes only. Any use of the Site for any other purpose or intention is strictly prohibited.
2.5 When opening a Player Account, you guarantee and declare that:
2.5.1 is at least 19 years of age (or the legal age to bet in the jurisdiction in which he resides, if it is higher);
2.5.2 you are legally able to enter into contracts;
2.5.3 has not been excluded from gambling (for example, self-excluded, blocked from the site / services, excluded from a national self-exclusion registry);
2.5.4 you have not yet closed a Player Account because you carry out a Prohibited Practice;
2.5.5 will provide accurate registration information when opening your account, which will include, at a minimum, your correct name, date of birth, your country of residence, your current address, email address and personal telephone number;
2.5.6 you are opening your Player Account solely for your personal use, and you are acting on your behalf and not as an agent on behalf of a third party;
2.5.7 will not attempt to sell or in any way transfer the benefit of your account to third parties, nor will it acquire or attempt to acquire an account that has been opened in the name of a third party;
2.5.8 you are fully responsible for complying with your own local, national, federal, state or other laws related to bets and games before opening an account, placing bets, bets or using our services. If you are in a country where the use of a particular service is prohibited, you must not
(i) register with us for the corresponding service;
(ii) attempt to use that service; or
(iii) use your payment card or other payment method to place bets or games with us for illegal service;
2.5.9 it is not prohibited, for any reason, to bet with us or use the services;
2.6 The Player (including in this case any person requesting to become a Player) must always provide and maintain valid, complete and correct information to the Game Operator. You must ensure that the information you provide is true, complete and correct, and kept up to date.
2.7 When registering, the Player must select a password or register using a valid country-specific electronic identification. The password must consist of a minimum of six characters and it is recommended that the password include a combination of letters, numbers and special characters. It is not recommended to use personal information or common words as passwords. Players must always log in to the Site using any of; a valid electronic identification or; Your email address along with your password. Players may not allow anyone other than themselves to use their player account to access and / or use any material or information from the game system, to accept any prize and / or participate in any of the games. It is strictly forbidden to sell, transfer and / or acquire player accounts to or from other players.
2.8 The password should never be written or communicated to any other person and should be changed regularly. You are required to keep the information, email and password of your Player Account secret and confidential, and you are solely responsible for all activity and / or use of the services through your Player Account. In the event that you are aware of any known or suspected unauthorized use of your Player Account or any breach of security, you must immediately notify the Game Operator to suspend your Player Account. Any unauthorized use of your electronic identification, email or password will be considered as your use and you are responsible for all activity and / or charges to your Player Account until such notification is made to the Game Operator. If a player gives away, shares or loses his electronic ID,
2.9 We must suspend your Player Account if any of the following conditions are met:
2.9.1 you are a customer of the United Kingdom and we cannot verify your identity at the time of registering, before you can deposit in your account;
2.9.2 we cannot perform Verifications to our satisfaction in accordance with Section 4;
2.9.3 is not included in Articles 2.9.1 and 2.9.2, and cannot confirm their identity within 30 days after deposit reached the threshold of CAD 500 (or its currency equivalent on your registered account) based on a 180 days period;
2.10 You can only open one Player Account. If we have reason to believe that:
2.10.1 is registered and / or has used more than one Player Account with us; or
2.10.2 in collusion with one or more persons using several different accounts, we will have the right to consider these accounts as "Multiple Accounts" and treat them in accordance with clause
2.11 We will have the right to suspend or close any Multiple Account. If we close a Multiple Account:
2.11.1 all bonuses, and accumulated winnings of such bonuses obtained with that Multiple Account will be void and will be canceled by you;
2.11.2 we may, in our sole discretion, cancel all winnings and reimburse all deposits (less amounts than zero earnings) made with respect to that Multiple Account and, to the extent that we do not recover it from the Multiple Account correspondingly, any amounts that we reimburse with respect to a Multiple Account may be directly recovered from any other of your Player Accounts (including any other Multiple Account);
3. DEPOSITS AND AGENTS
3.1 Deposits can only be made through the website. You can use any of the methods specified on the Deposit page of the website. The available payment methods, the associated rates and the requirements may vary according to the time, as well as the country and the financial institution in question.
3.2 All deposits will be credited to the player's account once payment processing has taken place.
3.3. There is a minimum amount of any transfer (deposit) of CAD 10, or its equivalent in any of the other accepted currencies, to a Player Account ("Minimum Deposit Amount").
3.4. In the event that a transfer is initially accepted and, therefore, is shown in the Player Account and the Game Operator receives a notification from the card issuer later that the transfer for any reason will be canceled, The Game Operator will temporarily suspend the Player's Account for suspected fraud or stolen Credit Card and may, at its discretion, suspend or cancel any bet or bet already made.
3.5 A bet can only be placed on the internet. The Game Operator will not accept a bet from a Player unless there are sufficient funds in the Player Account to cover the amount of the bet. The Game Operator reserves the right to refuse or limit any bet. The Game Operator will not grant any credit to a Player and may not use any amount credited in error in order to place a bet or withdraw from the account. The Player must not treat the Game Operator as a bank or other financial institution. Neither deposits nor profits generate interest, that is, the Player will not receive any interest on the balance of the Player's Account. Players do not have the right to make transfers between players or between different player accounts.
3.6 The Game Operator will treat all Deposits made in a Player Account as intended by the Player solely for use in order to bet on games or bet on the Site. We reserve the right to obtain information about the scope of your intended game while providing identification information to the Game Operator.
3.7 All bets are binding on the Player when they are placed and cannot be canceled, except as expressly stated in these TCs. If a bet is placed or a hand is played with the player's player account, that player will be deemed to have made it and, therefore, is valid.
3.8 The game operator strives whenever possible to ensure total protection for all players, player accounts and their bets. However, there are certain events that are beyond the control of the Game Operator and the Player acknowledges that the games are played through the Internet and, in the case of mobile devices, through the cellular mobile phone networks. These are the media that are known to be imperfect. If a player has bet on a game but it has not started when it is disconnected due to a technical failure, the game will not take place. If the Player has bet and the game has started when the game is disconnected, the game will be registered on the game servers and the bet will be maintained and the result will be reflected in the status of the Player's Account and, if the Player wins, The amount will be credited to the player's account. The Player understands that, in case of disconnection, the records stored on the game server will be the final authority to determine the terms of the bets placed and the circumstances in which said bets were made. The Game Operator reserves the right, at any time and without prior notice, to stop offering an announced game and withdraw a scheduled game activity. In this case, all the games started but not completed will be canceled and bets will be refunded to the Player. At any time and without prior notice, stop offering an advertised game and withdraw a scheduled game activity.
3.9 Financial institutions, card providers, banks and other third-party payment processors may charge a fee for processing payments ("Third-party payment processor fees"). The Player is responsible for paying any and all third-party Payment Processor Fees.
3.10 By choosing a payment method, you accept the terms of that payment method and accept the charges that apply. You agree that the payment method is valid, that the account or payment card belongs to you and that you have the right to use the payment method.
3.11 A player can log in to his player account at any time and see a summary of his account that would show all transactions made in that player account, namely deposits, bonuses, winnings and withdrawals. For other operators, players can contact Customer Service and request the history of betting transactions. In the event that the Player notices an error, he must notify the Game Operator immediately so that the error can be corrected. Players must report such error within 90 days after the date it first appeared on the account statement available in the Player Account.
3.12 The Game Operator has all customer funds separated from company funds and arrangements have been made to ensure that assets in customer accounts are distributed to customers in the event of insolvency. This means that measures have been taken to protect client funds, but that there is no absolute guarantee that all funds will be reimbursed.
4. VERIFICATION CONTROLS
4.1 The regulations against money laundering and gambling regulations require us to make checks in order to verify your identity and (if necessary) the source of funds deposited by you ("Checks"):
4.1.1 you agree to promptly provide us with any information we request in relation to such checks and we reserve the right to request proof of age documentation and evidence to verify your identity or the source of your funds, including certified documentation, from you anytime
4.1.2 until the relevant Checks are completed for our reasonable satisfaction and the requested information has been provided, we have the right to restrict your Player Account in any way we may deem appropriate, even preventing you from placing any bets or withdrawing your funds, until the checks are completed successfully.
4.2 We reserve the right, reasonably, to suspend or cancel your Player Account when we are unable to complete these Checks to our reasonable satisfaction. In such instances, our team can perform a review for giving any refunds related to customer’s deposits.
4.3 We may provide the information that you have provided to authorized credit reference agencies and / or fraud prevention agencies (to confirm your identity and card details). You agree that we may process, use, register and disclose the personal information you provide in connection with your registration and that such personal data may be registered by us or by third parties. For more information, see our privacy policy.
4.4 The documents or information we request may depend on the jurisdiction in which you reside. The Game Operator reserves the right, in its sole discretion, to determine what verification documents we require to carry out these Checks. To allow us to make these checks we may ask you to provide a clear copy of (and you agree to provide them immediately, upon request):
• A valid identity document (passport, national identity document or driver's license), proof of valid address of no more than 3 months (utility bill or bank statement);
4.5 Below is a non-exhaustive list of additional documentation and / or information that we may request for this purpose:
• Copies of the payment method (bank statement, IBAN, credit card copies, proof of ownership, etc.) If the Player has deposited funds with credit or debit cards or if the Player has requested that a payment be made to a By credit or debit card, the game operator has the right to request copies of the front and back of the corresponding card. For the security of the Player, the Game Operator recommends that the Player only make visible the first six (6) numbers and the last four (4) credit or debit card numbers when providing the copy of the card. The CVV / CVV2 number on the credit or debit card must not be visible on the copy.
• Certified copy (and / or notarized) of any document provided to us.
• Other evidence of residency or identity that may be reasonably required.
• A photo of you holding your identity document next to your face.
• Presentation of a contract or similar document by which the Player is requested to sign, and return said document.
• Information or documents on the account / activity of the Player's transaction, its occupation or source of funds.
4.6 The game operator will control all bets and transactions in the account. It is prohibited and illegal to deposit money directly or indirectly acquired by illegal means. Therefore, all transactions are verified to prevent money laundering and all suspicious transactions will be reported to the Game Operator Money Laundering Reports Officer (MLRO) who will inform the relevant authorities according to our regulatory obligations. If, in a single instance, or for a period of time, we have reasonable grounds to suspect that you are using your Player Account for purposes other than the legal placement of a bet or bet, for example:
4.6.1 ask additional verification questions and / or for documents;
4.6.2 return any deposit bet or the original deposit method or, where this is not possible, to a bank account that has your name with a description of the transaction we see fit;
4.6.3 withhold payment of your real money balance without providing a reason;
4.6.4 close or block your Player Account indefinitely without providing reasons and informing the relevant authorities;
4.6.5 to help or initiate a relevant criminal or civil proceeding against you;
5. ERRORS AND CANCELLATIONS
5.1 The Game Operator shall not be liable for any errors regarding bets when he has reason to believe that any of the following circumstances have occurred:
5.1.1 The Game Operator has continued to accept bets in closed or suspended markets without knowledge or intention or due to a technical error;
5.1.2 There is an obvious error or a printing error in a payment. Table or any other typographical or photographic error;
5.1.3 any technical error in which bet or bets have been offered, placed and / or accepted due to this error or that includes it, including the place where bets that have not been accepted during periods have been made in which the Site was affected by technical aspects;
5.1.4 any other error, such as a human or systematic error by an employee or contractor;
5.2 In the event of a cancellation under any provision of section 5.1, the bet or bets may be canceled and the bet, bets, bonuses received and winnings already accrued will be considered void and invalid and the Player Account will be returned to your beginning balance. For the avoidance of doubt, the initial balance is the balance that the Player had in the Player's Account before the wrong betting activity minus the bonuses received and the accumulated winnings thereof. In the event of an error remittable to the suppliers of the Game Operator or other third parties, Section 5.3 below shall apply.
5.3 We reserve the right to limit or reject any bet you wish to place on the Site. We will not seek to impose such restriction on a player who, before being notified of the restriction, has made valid bets on a bonus bet promotion, as this would significantly affect the consumer's ability to complete the qualifying bets required by that bet of bonus
6. WITHDRAWALS
6.1 You can withdraw your own real money deposits and winnings saved in your Player Account at any time provided that:
6.1.1 Your DNI or current document and your email has been verified.
6.1.2 All payments made to your Player Account have been confirmed as approved and have not been returned, revoked or otherwise canceled;
6.1.3 There is currently no ongoing investigation about a game defect related to a game that has been played and that requires a temporary freeze in the withdrawal of funds or when we have reason to believe that a Prohibition Act may have been carried out (as defined in Section 7).
6.2 To withdraw the money earned, you must make the corresponding request through www.cherryspins.com in the ‘Withdrawals’ section. Withdrawals are charged through the requested means.
6.3 To make your withdrawals, the account must be validated. To validate your account please refer to section 4 of our Terms and Conditions or send us an email to info@cherryspins.support. For the following withdrawals, it will not be necessary to comply with this condition, since your account will already be validated.
6.4 A confirmation will be sent when the withdrawal has been processed and approved by us.
6.5 It is important to keep in mind, for the approval of your withdrawal, you must comply with betting 100% of the money deposited.
6.6 The client must consider that the ownership of the virtual account must coincide with the ownership of the payment withdrawal method provided to us, otherwise the withdrawal request will be denied.
6.7 The evaluation of your withdrawal request will be carried out during the next five business days after the request (Saturdays, Sundays, and holidays are not considered). However, Cherryspins may extend this period if it considers it necessary.
6.8 Once the withdrawal is approved, Cherryspins has a maximum period of five business days to make the payment.
6.9 The client can only have one pending withdrawal. This must be processed in order to generate another request.
6.10 Due to security issues and procedures against money laundering, fraud and / or bond abuse, deposits made cannot be withdrawn without having been wagered at 100%.
6.11 Before accepting a withdrawal, we may ask you to provide us with legal identification, for example, certified copies of a national identity document, immigration card, proof of address, source of funds or other similar documentation that is necessary under the circumstances. We may also carry out a phone verification, face verification, or other type of verification that is required to validate the account. In addition, we may request a confirmation copy of the Player’s payment method, for example bank statement, credit card copy or screenshot of the electronic wallet that was used to make a deposit. In such cases no withdrawal request will be approved until the requested documents are provided by the Player to our reasonable satisfaction. In case of false personal data and / or false payment confirmation data provided by the Player, the withdrawal can be refused and the user account can be terminated.
6.12 It is your responsibility to report any incorrectly credited transaction to your account. Otherwise, any profit obtained from the wrong balance will be canceled and must be returned to Cherryspins.
6.13 Likewise, if by mistake we transfer or deposit to your ownership (bank / financial account, among others) amounts that do not belong to you for any reason, these will be deducted from your web account if there is a balance. If there is no available balance in the web account, you will have to return them within a period of no more than five (5) calendar days. Otherwise, whatever legal action is available will be taken to recover that debt.
6.14 In case the Player account is considered inactive, any withdrawal request may be put on hold until the Player’s account status is resolved.
6.15 If the balance of an account is negative, due to the correction of the closing of bets, the account will be blocked until the customer recharges for an amount equal to or greater than the negative value. Otherwise, we reserve the right to close the account.
6.16 All expenses and commissions for bank transfers will be assumed by the client.
6.17 The maximum withdrawal per month is CAD 50,000, however Cherry Spins has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status and other possible factors affecting the withdrawal process.
7. INCORRECT USE OF YOUR ACCOUNT
7.1 You acknowledge and agree that you will not participate in any of the following activities:
7.1.1 Fraudulent activity, which includes (without limitation)
(a) Use a VPN or proxy to hide or to alter the identity of the Device You are using to Connect to the Site;
(b) Register an account from a prohibited country as per the clause 14.1;
(c) Attempt to register false or misleading account information or duplicate accounts;
(d) Act (or attempt to act) in any way that we deem reasonably illegal in any applicable jurisdiction, made in bad faith or with the intent to defraud and / or circumvent any contractual or legal restriction, regardless of whether such act or intent Act in fact causes us any damage;
(e) Conspiracy with others to obtain an unfair advantage (also included through bonus schemes or similar incentives);
7.1.2. Take advantage of unfair advantages, which include:
(a) When attempting to exploit a flaw, gap or error in our software or on our site. disadvantage and that of other players
(b) Through the use of third-party software or analysis systems, which includes, among others, software that includes features that:
(i) allows gaming without human intervention (for example, Bots) and / or
(ii) makes decisions Automated
7.1.3 Opening multiple accounts;
7.1.4 Criminal activity, which includes (but is not limited to) match-fixing, manipulation or misuse of inside information, traps, bribes, fraud or conspiracy;
7.1.5 Breach the rules of the governing body of a sport, (each, a "Prohibited Act").
7.2 The execution of a Prohibition Law will constitute a grave violation of these T C. We will take all reasonable measures to prevent and detect prohibited acts and identify the participants involved in the event that it occurs.
7.3 If we have reason to believe that you have enacted a Prohibition Act, we will have the right to withhold all or part of the balance and / or recover from your Player Account (or any Duplicate Account), the amount of any Payment Bonus or Winnings that have been affected by or are attributed in some way to the Prohibition Act. You agree to indemnify the Operator against all claims, losses, liabilities, damages, costs and expenses incurred or suffered by the operator arising directly or indirectly from its Prohibition Law. The rights set forth in this clause 7 do not affect any other rights (including customary law rights) that we may have against you, under the TC or otherwise.
7.4 As part of its use of the Site, the Operator provides you with the live chat service, as an option to communicate with Customer Service for any relevant problem. Live chat is moderated by the game operator and is subject to the following rules:
7.4.1 All conversations are recorded and maintained for a reasonable period of time. Your use of the Live Chat function must be for purposes strictly related to the Operator's services and any relevant problems you may have in relation to these services.
7.4.2 Abusive and / or offensive language will not be accepted. In addition, you have no right to make false and / or malicious or harmful comments regarding the operation of The Operator in any media or forum.
7.4.3 The Game Operator has the right to close or suspend the Player's Account at its sole discretion if the Player uses abusive and / or aggressive language in his communications with the Game Operator in his live chat facilities.
8. RESPONSIBLE GAMES, SOCIAL RESPONSIBILITY AND SELF-PROTECTION
8.1 The player and the game operator are at the risks of excessive play. You can find more information about the risks associated with gambling on our website at Responsible Gambling page.
9. WINNINGS AND PRIZES
9.1 Winnings terms in any game are discussed in the Rules of the games or in the terms of any promotion. The details of any other promotional prize are indicated in the terms of the promotion.
9.2 If the award includes travel, as a condition of claiming the award, you are required and obligated to be insured for all travel-related risks at your own expense in order to be eligible to collect the award.
9.3 The player understands and accepts that the jackpot prizes can be advertised in a given currency and, if claimed in a different currency, there may be a reduction in the jackpot amount caused by currency fluctuations.
9.4 Suppliers, contractors and employees of Cherry Spins may not play on the website, additionally we reserve the right to investigate any profit of said suppliers, contractors or employees and report them in case the fraud or manipulation has been detected.
10. CUSTOMER SERVICE AND COMPLAINTS
10.1 The gaming operator provides customer service via email and online help desk by chat. The email address for Customer Service is info@cherryspins.support.
10.1.1. Sending spam to Customer Service is prohibited (send repeated copies of the same message). Players are prohibited from harassing or abusing Customer Service personnel. Players are requested to address their concerns without the use of obscenities or threatening language.
10.1.2 The game operator has the right to close or suspend the player's account in its sole discretion if the player uses abusive and / or aggressive language in his communications with the game operator.
10.2 A complaint can be directed to Customer Service through live chat, telephone or email. A claim will be considered valid when it contains clear information about the identity of the Player (full name, date of birth, address, registered email address and mobile phone number) and provides all the relevant details that give rise to the claim
10.3 Our goal is to recognize the claim within 24 hours.
10.3.1 Our goal is to process your complaint within a maximum period of 10 business days. If more time is needed, we will inform you within these first 10 business days and provide you with an estimate of the time required for us to complete the investigation.
10.4 If you are not satisfied with the handling of your complaint by the Game Operator, you can send your complaint to info@cherryspins.support.
10.5 The final resolution of the ADR or regulator does not deprive the right to take the matter to court, which will be the Final stage of the process.
10.6 In the event that there is a discrepancy between the outcome of a game as recorded in the Game Operator database and the Player Registration, the information recorded on the game operator of the Game Operator is considered valid.
10.7 Players are prohibited from discussing a complaint in the time during which the Game Operator has been pending or has already been processed in the chat rooms.
11. TERMINATION, LOCK AND CLOSURE OF PLAYER ACCOUNTS
11.1 We may restrict your access to Cherryspins, suspend or cancel your account, if:
11.1.1 we have reason to believe that you have engaged in a Prohibition Act;
11.1.2 we are obliged to do so by any applicable law, rule or regulation;
11.1.3 there is a material technological failure that prevents us from offering the services;
11.1.4 you do not provide us, within a reasonable time, the information necessary for us to provide the services;
11.1.5 you do not provide the requested verification documents to our reasonable satisfaction within reasonable time period;
11.1.6 you provide false verification data and / or false payment confirmation;
11.1.7 your account stays inactive for an extensive period of time;
11.1.8 we suspect that you may be bankrupt or have difficulty obtaining credit;
11.1.9 we suspect you may have materially violated these Terms and Conditions;
11.2 You agree to indemnify and disclaim the Game Operator and Its Officials, Directors, Employees, Agents, licensors, Providers and Service Providers and content Third parties on the site from and against all losses, expenses, damages and costs resulting from their violation of the TC.
12. ACCOUNT CLOSURE.
12.1 A player can request at any time to close his player account by contacting customer service. If the Game Operator does not suspect that there is a violation against these TCs, the Game Operator will execute a payment of the available funds of the Players, less the charges of third parties, within a reasonable time after the termination request. If the Player has breached these TCs, the Game Operator shall have the right to claim any winnings that have been paid or to compensate the balance of the Player's Account.
12.2 If a Player closes a Player Account, all funds (except bonus money) will be transferred to the bank account from which the funds paid into the Player Account originated.
13. PERSONAL DATA AND PUBLICITY
13.1 The game operator undertakes to protect your privacy and personal information. Your personal information is processed in accordance with our Privacy Policy.
14. LOCAL LAWS AND PROHIBITIONS
14.1 Persons residing in the following countries are expressly prohibited from using the Site and playing the games provided by the Gaming Operator. By registering as a Player, you confirm that you are not a resident of any of the following countries: United Kingdom, China, Curacao, Cyprus, United States, Ontario (Canada), Croatia, France, Netherlands, Singapore, Israel, Kazakhstan, Malta, United Arab Emirates, Japan, Romania, Serbia, Bosnia & Herzegovina, Bulgaria, Lebanon, FATF High risk and gray list risk countries, UNSC sanctioned countries and / or any other jurisdiction where your participation is in conflict with any applicable law or any other rule related to online games.
14.2 It is the sole responsibility of the Player to understand the laws of their residence jurisdiction related to all aspects of the games and / or services offered by the Game Operator. Your access to the Site is on your own initiative and you are responsible for complying with local laws to the extent local laws apply. The Game Operator does not guarantee that the materials of the Site or the services of the Game Operator are appropriate, available or allowed in their jurisdiction. The Game Operator cannot provide any legal advice regarding this matter and the Game Operator assumes no responsibility in the event that a person breaches a law or regulation when making transactions with the Game Operator in any way.
15. LINKS
15.1 The Site may provide links or references to other websites. The Game Operator does not have a particular knowledge of the information contained in other sites and does not endorse the companies or products to which it is linked. The Game Operator is not responsible for the content or policies of those other sites and assumes no responsibility for damages resulting from your access or use of such other sites. If you decide to access any of the third-party sites linked to the Site, you do so at your own risk. The Game Operator reserves the right to cancel any link or link program at any time.
16. INTELLECTUAL PROPERTY RIGHTS
16.1 All content on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads and software, is owned or authorized by the Game Operator. You may not access, print and download parts of the material on the Site unless expressly permitted and only for your personal and non-commercial use. The information on the Site may not be altered, distributed or displayed without the express consent of the Game Operator.
16.2 The trademarks, trade names and other symbols of the Game Operator included or mentioned on the Site (the "Marks") are protected by national and international trademark laws. All use of the Marks is strictly prohibited without the prior written approval of the Game Operator. Marks may not be used in connection with any product or service that is not approved by the Game Operator or in any way that may cause confusion among customers or discredit the Game Operator. The Player does not obtain any rights in relation to the Marks or any other material on the Site. Failure to comply with these provisions may result in liability for damages.
16.3 If you wish to publish materials on the Site (including, but not limited to, comments, suggestions, bug reports and design ideas), you must automatically grant the Game Operator a worldwide, non-exclusive, royalty-free license. Broad and perpetual license to use, modify, incorporate and reproduce materials in any way and waive all moral rights in relation to such materials.
17. LIMITATION OF LIABILITY AND DISCLAIMER OF LIABILITY
17.1. To the extent permitted by applicable laws, neither the Gaming Operator nor any of its affiliates or content and service providers accepts any liability for direct, indirect, special, punitive, incidental, exemplary or loss, costs, expenses and damages consequential of any kind derived from or related to your access and use of the Site and / or the services provided by the Gaming Operator. In no event will the Gaming Operator's total liability to You for all damages, losses and causes of action exceed the amount You have deposited into your Player Account during the last 90 days calculated from the date the incident occurred. .
17.2 The Game Operator does not guarantee that the Site or the services provided by the Game Operator will be provided without interruptions, interference, delays or other types of errors, nor that the defects will be corrected. The site and services are provided "as is."
17.3 If the Game Operator, due to a technical error in the systems that the Game Operator authorizes its suppliers or for some other reason outside the reasonable control of the Game Operator, makes an erroneous payment to the Player's Account, said payment You will be paid to return to the game operator as soon as the error has been identified. The Game Operator shall have the right to make said erroneous payment again without the prior consent of the Player. Such erroneous payment will be considered as a debt to the Game Operator until the correction has been made. The Player is obliged to inform the Game Operator immediately after making an incorrect payment.
17.4 This clause will not be considered as a responsibility that excludes anything that would be illegal to exclude in accordance with applicable law. Nothing in these TCs will work to exclude any liability that the game operator may cause with respect to fraud, personal injury or death.
17.5 To the extent permitted by law, our maximum liability arising from or in relation to your use of the Sites, regardless of the cause of the actions (whether by contract, tort, breach of warranty or other), does not exceed the value of the bets you placed through your Player Account with respect to the bet or the product that gave rise to the relevant liability and in no other case exceeds CAD 10,000 or the equivalent in other currencies.
18. AMENDMENTS AND CHANGES
18.1 The Gaming Operator reserves the right to modify or change these TERMS & CONDITIONS at any time. Any changes to these TERMS & CONDITIONS will be notified to Players in advance and will become effective once accepted by the players. If you do not accept the modified or new TERMS & CONDITIONS, you will not be able to access, use or continue to use the Site or any of the services provided by the Gaming Operator and the Player must contact Customer Service to close the account and withdraw the Player's remaining funds. The gaming operator advises you to periodically review the TERMS & CONDITIONS to be informed of any changes. The Game Operator also reserves the right to change or modify the content of the Site at any time without prior notice and will not be liable to any party in any way for the possible consequences of such changes.
19. FORCE MAJEURE
19.1 Any failure or delay by the Game Operator in fulfilling its obligations. of the nature. Or acts of God, electrical failures of public services, acts of war, terrorism, disturbances, civil disorders, rebellions or revolutions, strikes, lockouts or labor difficulties, court orders, courts, delays or interruptions of the Internet or telecommunications networks, non-compliance from third parties or any other similar cause beyond the reasonable control of the Game Operator. The game operator accepts no responsibility for the consequences arising from force majeure events.
20. APPLICATION OF THE TCs
20.1 These TCs constitute the entire agreement between you and the Game Operator and replace each and every one of the previous and existing agreements regarding the Site and the services provided by the Game Operator. You acknowledge that the Game Operator has not made any statement, promise or agreement regarding the matters dealt with by the TCs that are not included in this document.
20.2 If any provision of these TCs is considered illegal or not enforceable, that provision will be separated from these TCs and all other provisions will remain in effect without being affected by such separation.
20.3 We reserve the right to legally assign or transfer this agreement. You must not assign or transfer this agreement.
21. APPLICABLE LAW AND DISPUTES
21.1 By accessing the Site and / or registering as a Player, you agree that all matters related to your access and use of the Site and the services provided by the Game Operator will be governed and interpreted in accordance with the laws of Curaçao, without giving effect to any principle of conflict of law.
Any dispute arising out of your use of the Site and / or the services of the Game Operator will be resolved by the courts of Curacao and you agree to submit to the exclusive jurisdiction of said courts.
PART B- BONUS TERMS AND CONDITIONS
These Bonus Terms and Conditions ("General Bonus Terms") apply to all promotions and competitions of " Cherry Spins " that we offer ("Promotions") from time to time and are part of the General Terms and Conditions ("TC") between you and us. The Promotions also relate to the terms that apply and are clarified before participating in said Promotion. All specific terms of the promotion are part of these General Bonus Terms. Except as expressly provided, in the event of any discrepancy or conflict between these General Bond Terms and any specific promotional term, specific promotional terms will prevail. By participating in any Promotion, you agree to be subject to these General Bonus Terms.
1. GENERAL
1.1 The Operator may from time to time grant bonus funds or bonus spins to players.
1.2 A list of current bonus offers is published on the 'promotions page' on the site. The list does not include promotions offered through other channels.
1.3 Maximum amount that a player can withdraw from a wagered bonus is CAD 500.
2. BONUS FUNDS
2.1. When used in specific terms of the promotion, "Bonus" or "Bonus Funds" means any fund or equivalent that we have credited to the bonus wallet of your player account ("Bonus Balance"). Bonus funds cannot be withdrawn or paid directly but must be used for placing bets on the Site. Depending on the Promotion, these bonus funds may become real money in your account (the "Cash Balance") after complying with a specific set of terms and conditions within the Promotion (for example, a wagering requirement).
3. ROLLOVER BET REQUIREMENTS
3.1. A bet requirement means the number of times you must bet the value of a Bonus that is awarded before that Bonus becomes a part of your cash balance (a "Bet Requirement"). Until you have met the wagering requirements for a bonus, all the winnings of that bonus will be announced. If you lose the Bonus, all bond funds will also be removed. The bonus bet requirement is thirty-five (35) times the amount of the bonus received (except in specific terms). Any winnings for the use of bonus spins are considered a bonus fund and must be wagered in accordance with the requirements of the promotion bet before being able to withdraw
3.2. Each promotion has specific requirements for promotion bets that will be clearly explained in the specific terms of the promotion. The wagering requirements will not apply to any bet that uses your cash balance.
3.3. It is the responsibility of the Player to ensure that the Player is aware of the promotional terms and conditions at all times.
3.4. You can always check if you have completed the wagering requirement for any active bonus by visiting the "Active bonuses" section of your player account.
4. GUEST CONDUCT
4.1. When participating in a promotion, any available cash balance in your player account will be used to bet on the game first. Bonus funds are only used once your cash balance has been depleted or is insufficient to fulfill participation.
4.2. You cannot participate in more than one promotion at the same time. If you sign up for a new promotion at a time when you already have an existing bonus, the bonus funds related to the existing bonus will be lost.
5. WITHDRAWALS
5.1. You can withdraw your balance in cash at any time, subject to the TC. However, if there is no balance in the account, see the TC for details on how to withdraw funds from your player account.
6. FAIR USE / ABUSE OF BONUS
6.1. You must not participate in any activity that is intended to unfairly take advantage of a bond, including through compliance with any Prohibition Act (as defined in section 7 of the TC (Inappropriate Use)).
6.2. If we have reasonable grounds to suspect that a Bonus is being claimed by or for the benefit of the same person more than once or by a group of people acting in concert, then you can withdraw the availability of any Bonus or all the Bonuses for that customer or group of customers and / or cancel any bet financed by the Bonus and eliminate any winnings from said bet.
6.3. The operator reserves the right to withdraw the availability of any Promotion to any customer or group of customers at any time and at the sole and absolute discretion.
7. PROMOTIONAL GAME RESTRICTIONS
7.1. Implement certain restrictions on how you can bet a bonus when you participate in a promotion ("Restriction of promotional game").
7.2. The type of promotional game restriction that applies to the bonus varies depending on the type of bonus offered, but may include things like:
7.2.1 Maximum or minimum bets;
7.2.2 Games or qualifying products;
7.2.3 Restrictions on the patterns of your game.
7.2.4 Maximum profits
7.3. The restrictions of the promotional game that apply to a bonus will be established in the specific terms of the promotion.
7.4. We reserve the right to refuse, cancel or claim a bonus and / or any outstanding winnings from the game using the bonus funds if the terms of Section 2 are violated, or if there is evidence that a Player is abusing promotions or is using the promotion to guarantee benefits regardless of the outcome, either individually or as part of a group.
7.5. Only allowed one account per player. A player cannot use another Player's Account to avoid this restriction and obtain more than one cash bonus / offer bonus. In addition, the Operator reserves the right to close the Player's account and the wording of The Operator.
7.6. The Operator reserves the right to cancel the winnings as a result of the bets with an active bonus in which a Player has accumulated a value, or part of a value, and is subsequently activated with a deposit of real money. This paragraph will apply if any part of the value was created with a welcome bonus without deposit or a bonus spin.
7.7. If a Player uses a proxy or similar server to connect to the Site to alter or hide the true identity of the Player or to alter or hide the true identity of the Player's computer equipment, the Operator reserves the right to cancel any bonus and any winnings made.
7.8. The operator reserves the right to win the bonus money if it has not been fully wagered within the specified period. The specified periods are 30 days (except in specific terms).
7.9 Unless terms are not set in specific bonus terms, winnings from the free spins given have a wagering requirement of 100 times and percentage bonus wagering requirement of 100 times. In addition, unless terms are not set in specific bonus terms, maximum single bet with any bonus funds is C$0.5. Cherry Spins reserves the right to withdraw any winnings to players that bet over C$0.5 whilst completing wagering requirements.
7.10 Both bonus and deposit amounts need to be wagered 30 times ((Deposit+Bonus)x30) before a withdrawal can be made. Winnings from each qualifying bet can be withdrawn only after completing the bonus and deposit wagering requirement of 30 times.
7.11 Withdrawals can be requested prior to meeting the wagering requirements. However, funds marked as bonus money will be forfeited. In addition, all balance from bonus winnings will be forfeited.
7.12 All free spins granted in “Verify your phone” bonus are for promotional use only and can’t be wagered.
7.13 Bonuses and / or bonus drafts can only be once per household, family, address, email and IP Address.
7.14 Unless terms are not set in specific bonus terms, maximum cash out allowed from any wagered bonus is x10 from the initial deposit amount, not including any bonus money received by the player.
7.15 Maximum cash out allowed from any no-deposit free spin winnings is $100.
7.16 Maximum cash out allowed from any wagered no-deposit bonus is x5 from the initial bonus amount given to the player.
8. BONUS PROGRAM
8.1 All bonuses of Users are limited individually to one person, home address, telephone number and e-mail address, one bill of payments (such as by card number or Skrill account), as well as the computer being used (including the institute, Internet club and other public institutions). Operator has the right to refuse the bonus to any User or group of Users. Bonus programs are available only to Users who have made a deposit in real currency to their account in Cherry Spins.
8.2 Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address.
8.3 Any "welcome" Bonuses are only available to new customers whom open an account on the Site and whom have never held an account on the Site before, have never received a welcome offer of any kind and who are invited to take part in a welcome offer by virtue of it being specifically offered to them when they register on the Site.
8.4 Some bonuses must be manually activated by you in Your Account. Unless stated otherwise you can do this after logging into Your Account and depositing the amount required to access the Bonus. Such Bonuses can only be activated when real money is available in Your Account. If you play with any of your deposited funds prior to claiming the Bonus, lost funds cannot be used to activate the Bonus.
8.5 All Bonuses have a wagering requirement that needs to be completed within a given time frame before any potential winnings and/or bonuses can be withdrawn. The Wagering Requirements of a Bonus means the total amount of bets you must stake before the Bonus and any accrued winnings are transferred into your Cash Balance and can be withdrawn. The Wagering Requirements for each Bonus are set out in the specific terms for the Bonus and will be expressed as a multiple of the Bonus amount, or of the Bonus plus the Deposit amount, along with a time limit by which this amount must be played through. Failure to meet the wagering requirements and/or forfeit of an active Bonus for any reason may result in the forfeit of all winnings attained throughout the wagering process of the Bonus. Any attempt to withdraw any funds or cash out any placed bets prior to the complete fulfillment of the Bonus wagering requirement, may result in the Bonus and any winnings attained being forfeited. System bets do not count towards the wagering requirements. Only bets that have been placed and settled during the campaign period will be considered towards the wagering requirements. Any bets that are placed and settled outside this period will not count.
8.6 If you cancel the Bonus, you will lose the Bonus and all winnings generated from the Bonus. Details on the applicable restrictions can be found in the specific terms of the promotion.
8.7 We have the right to refuse any player a Bonus or we may alter the Bonus (including cancellation), if we believe that:
8.7.1 The Bonus is being abused (our definition of abuse includes but is not limited to a player making use of promotional offers without ever risking their own funds);
8.7.2 Technical issues have occurred in relation to the Bonus;
8.7.3 The Bonus is, for any reason, not able to be conducted as planned.
8.8 We offer promotions in good faith to players who use our services for entertainment purposes. We reserve the right to cancel or remove a player’s access to these games in the case of suspected abuse of this offer and also, should we deem so necessary, terminate the offender’s account with immediate effect. In the case of an offender’s account being closed, we will not be liable to refund any losses made by a player on any games or to refund any balances on the players account. ‘Abuse’ includes but is not limited to using software and/or opening multiple accounts in order to gain an unfair advantage on a Bonus. In all cases of abuse, we retain the right to withhold all winnings and any balances remaining on Your Account.
Therefore: If we notice that a bonus is being abused and/or the bonus terms are being breached, we may take the following actions against such abusers:
8.8.1 Revoke and/or cancel any bonuses and bonus winnings that we regard may have been redeemed by misuse of the system; and/or
8.8.2 Players found to be abusing bonus offers may be barred from receiving further bonuses; and/or
8.8.3 Abusing player accounts may be terminated
8.8.4 A list of what may be deemed abuse may include but is not limited to:
8.8.5 Using more than one account,
8.8.6 Equal, zero or low margin bets,
8.8.7 Placing bets in excess of the maximum stake allowed when having an active bonus.
8.8.8 Wagering bonuses on excluded games,
8.8.9 Collision,
8.8.10 Manipulation of software, exploitation of loopholes or other technical forms of abuse or other behavior which amounts to deliberate cheating,
8.8.11 Masking IP address or using a VPN.
8.9 All Bonuses are intended for recreational players and/or as tokens of appreciation to our customers and we therefore reserve the right to restrict eligibility to participate in all or part of any Bonus.
8.10 Irregular Play
At any time, we may decide to review all records and play transactions and / or to monitor your use of any Bonus or Bonuses. If Irregular play is suspected, we reserve the right to disqualify you from any free spins/bonus spins promotion or Bonus or other form of promotion and / or withhold all deposits and / or winnings and / or close Your Account. Irregular play is considered bonus abuse and is not permitted on the Site. Irregular play can include (but is not limited to) low margin betting, equal betting, zero risk bets or hedge betting. These are considered Irregular Play when done purposely to exploit bonuses, in addition the following types of play are considered irregular play:
8.10.1 Increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet structure or other pattern of betting) to complete any wagering requirements of any Bonus;
8.10.2 Placing even money bets on any game of chance, and / or Using the "Double-Up" or gamble feature within a game to increase win values;
8.10.3 Increasing your balance after placing high value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requirements;
8.10.4 Wagering on Games that do not contribute towards wagering requirements or games with a 0% wagering weight applied to them as specified in the specific bonus landing page terms;
8.10.5 Wagering on games with bonus money to build up value, lose the bonus and then cash out on the built-up value with a secondary deposit.
