Support FAQ

In case you do not remember your password, you must click on the question “Forgotten password” that appears in the Login section. We will send you an email with a link where you can recover your password. You can also communicate with us through our service channels by sending an email to info@cherryspins.support.
I didn't receive my password reset email - please make sure that you have entered the correct email you used when you created your account. If it still doesn't work, please check the spam folder in your inbox or contact our support.

No. Cherry Spins only allows one account per player. In the event that a player registers more than one account, all of them will be suspended and once the conflict is resolved, the only one that will be enabled will be the first registered account. If Cherry Spins detects that a player has created several accounts fraudulently, it reserves the right to indefinitely disable any account.

Your account will be verified by our compliance team after you register and provide all the requested information.

We offer our new players a great welcome bonus up to first 4 deposits! For more details, check out our Promotions.

At Cherry Spins, we frequently give out bonuses to our players as a token of our appreciation. Most bonuses are connected to a deposit, but sometimes we also give away free money or bonus spins. If you, for example, receive a deposit bonus of 50% up to 50 CAD, it means that if you deposit 100 CAD, we'll give you 50 CAD extra and you'll have a total balance of 150 CAD to play with – 100 CAD of which is real money and 50 CAD of which is bonus money. You can withdraw your bonus money as soon as you have met the wagering requirements for the bonus. You can read more about our bonuses under Terms & Conditions, and don't hesitate to contact us if you didn't find the information you were looking for.

Bonus spins are a type of a bonus that gives you a number of free rounds on one or more specific games. What you win during the bonus spins will be given to you as bonus money with a wagering requirement before they can be withdrawn.

Before you can withdraw bonus money you need to meet the wagering requirement. If you want to see how much you have left to wager, simply go to the cashier.

Before you can withdraw bonus money you need to meet the wagering requirement. If you want to see how much you have left to wager, simply go to the cashier.

If you have been given a bonus you must first wager it before you can withdraw your bonus money. You can withdraw your real money, but if you do so before you have met the wagering requirements you will forfeit your bonus money. The wagering requirement can sometimes vary for different bonuses, and we'll always be transparent and inform you about the bonus conditions.

In case your bonus conditions are fulfilled, the bonus funds will appear under “Withdrawable Balance” in the cashier overview section.

Yes, all our bonuses are offered with an expiry date which is usually specified in the promotion.

Unfortunately no. If you cancel a bonus it cannot be reactivated.

On your computer and tablet: Click on your balance in the top right bar and your wallet will open. Select your deposit method and follow the instructions.
On your mobile phone: Tap on your profile in the top bar and your wallet will open. Select your deposit method and follow the instructions.

No. All deposits are 100% free of charge. Register now and make your first deposit in order to start enjoying over 2000 games.

Deposits are usually credited instantly. If you're experiencing any delays, try reloading the page and logging out and back in to your account. If your deposit still hasn't been credited after 5 minutes, contact our support and they'll help you out.

In rare cases, it can take a few minutes before your balance is updated. Wait a few minutes and try refreshing your browser. If you're still experiencing problems, get in touch with our support team. We’ll be happy to help you solve your problem.

If your deposit is declined, please make sure you've entered the correct details and that you have enough funds in your account. If the problem persists we kindly ask you to contact your payment provider/bank and get in touch with our support team.

Yes, all information sent to and from Cherry Spins is encrypted using SSL to ensure that personal data and activity remain integral and private. You can find out more on our Privacy Policy page.

As a policy all our game providers are obliged to use random number generators to generate the result for each and every game round in the Casino. Part of our gambling license we are also being monitored by third party organisations to offer a fair and unbiased player experience.

To help you get an overview of your recent activity and how much you have spent and won we store this information directly within the Cashier or Account balance in the player dashboard.

Please contact our customer support and we will be happy to assist.